Help

New to Napster?

Already a Napster Member?

Frequently Asked Questions

1.What is Napster?

Napster is a legal music service offering unlimited access to one of the largest digital music catalogues available, with more than 8 million tracks in every possible genre and in the best quality.

With Napster Unlimited you can stream Napster music as often as you want from any PC plus you get 5 high quality MP3s every month to keep. You can use the Napster MP3 Store to buy individual tracks and albums. Napster Unlimited is packed full of music discovery features such as expertly programmed radio stations, playlists and recommendations. It’s easy to discover old favourites, the latest bands and get the perfect soundtrack to any occasion. You get all this for just £5 a month.

2.What different memberships does Napster offer?

You can choose from Napster Unlimited and the Napster MP3 Store. Napster Unlimited offers unlimited ad-free streaming from our catalogue of 8 million tracks from 625,000 artists. Plus each month download 5 MP3s to keep, playable on all MP3 devices including the iPod and iPhone. All for just £5 per month.

If you want more flexibility with your MP3 downloads, you can try our
3 month plan giving you 15 MP3s over 3 months – you choose when you want to download them. Just £15 every 3 months and if you sign up now get your first 3 months for £10.

Of course you can always purchase tracks in the MP3 Store in addition to your membership.

Click here for more information about Napster Unlimited.

Napster MP3 Store allows you to listen to 30-second samples of the Napster catalogue and purchase individual tracks and albums in MP3 format that can be burned onto CD or transferred to any MP3 player. You don’t pay a membership fee, just for every individual title you buy.

3.How is Napster different from other music services?

Most other music services will charge you for every track and album you download. Of course you can get this at the Napster MP3 Store. But Napster Unlimited offers you the best value service out there – you can play all the music you want from our vast catalogue ad-free and get MP3s to keep on top. You also get full access to our amazing features – all for a simple low monthly payment of just £5 per month. There are other music services that claim to offer unlimited access to music but none of them come close to Napster in size of catalogue, range of features, recommendation tools and of course MP3s to keep. We could go on…

Click here for more information about Napster Unlimited

4.What are the different ways I can listen to Napster music?

You can play Napster music including your library and download MP3s online from any computer, including Macs.

With Napster, you can fill your home with the power of more than
8 million streaming tracks. Connect Napster to your home stereo directly from your PC or wirelessly. Napster is also compatible with home entertainment systems such as the amazing Sonos Music System, allowing you to play music wirelessly in every room of your house. You don’t even have to switch on the PC.
Click here for more information on how to use Napster through your home.

Play your Napster MP3s on any MP3 player as all tracks come with no restrictions. So transfer them with ease to enjoy Napster music on the go. If you’re more old school you can burn MP3s to CD as often as you like. Both ways allow you to play Napster music in your car. Click here for more information on using Napster in your Car.

The mobile service allows you to browse, search, preview and use account credits to download tracks ‘over the air’ from Napster’s entire catalogue onto your mobile. A backup MP3 copy of each track will also be sent to your PC. You can access the mobile service from most web-enabled phones on any operator. Go to m.napster.co.uk and login with your existing PC username and password. For more information about the mobile service including iPhone access click here.

5.What can I do with MP3s I get from Napster - burn to CD, transfer to my iPod?

Whether you download MP3s as part of your Napster Unlimited membership or purchase them individually, they are yours to keep forever with no restrictions. You can burn a song as many times as you like and transfer to any MP3 player- it’s your choice. Napster MP3s can be played on every MP3 player including the iPod and iPhone.

6.Can I use music from Napster with iTunes or Windows Media Player?

You can import your Napster MP3s into any MP3 compatible music software (which is most of them).

7.What are the system requirements to use Napster?

You can play and download Napster tracks easily from your web browser. Just note a few requirements:


Operating system
PC/Windows, Mac, Linux
Browser
Firefox 2.0 or higher, Microsoft Internet Explorer 7 or higher.
Download Internet Explorer 8 here
Note: Pop-ups, JavaScript and cookies must be enabled.
Music Playback
Flash Player 8+

8.What is the quality of Napster music I download?

The Napster music that is downloaded to your computer is in MP3 format at 256 Kbps stereo and streamed tracks are 128 Kbps stereo. This high quality allows you to get the most enjoyment from your music however you choose to listen to it.

9.Do I need a credit card to use Napster?

You will need a credit or debit card, a Paypal account or a ClickandBuy account to use Napster Unlimited. If you’re only using the Napster MP3 Store you do not have to enter any billing information to register. As soon as you purchase a track you can use the same payment methods as Napster Unlimited.

You can also buy prepaid cards for Napster Unlimited. When you enter your code from the card you will not need to enter any payment details. Napster Unlimited prepaid music cards are available at most Carphone Warehouse stores.

10.What happens if I cancel my Napster Unlimited membership or trial?

If you cancel your Napster membership you will automatically turn into a free Napster MP3 Store member with no monthly recurring charges, allowing you to preview 30-second clips of tracks before deciding to purchase them. All MP3s downloaded from Napster during your membership will continue to play and are yours to keep forever and you can play, burn and transfer them as often as you want.

Please note: Your MP3 credits from Napster Unlimited have to be used during each membership plan period. E.g. if you take 3 months of Napster Unlimited, you have 3 months to download your MP3s.

11.How do I cancel my membership or free trial?

To cancel a paid membership
If there is something that has prevented you from enjoying your Napster experience, we'd love to help. Please contact our Customer Support by going to Napster Account Questions above and clicking the 'email us' tab. You can also contact Customer Support by phone on 020 7365 1079 from Monday–Friday, 9am-9pm. If you would still like to cancel your membership please give us a call and we'll handle your request right away.

To cancel a free trial
If you would like to cancel, you can do so by logging into your account, clicking on My Account in the top-left corner, and selecting Account Status. Simply click on the Cancel Free Trial link at the bottom of the pop-up and follow the prompts to cancel your trial subscription. Once you cancel your free trial, you will automatically turn into a free Napster MP3 Store member with no monthly recurring charges.

If you had MP3s included with your trial, they have to be downloaded during the trial period.

Napster MP3 Store Members
There's no need to cancel. As a member of the Napster MP3 Store, you will never be charged unless you choose to purchase tracks or albums. You can use the Napster MP3 Store to search for and listen to 30-second samples of all the songs in the Napster catalogue for free.

Napster Account Questions

Click here if you're a member